Why Your Reputation is Your Most Important Asset When Selling Online by Bonnie Stasser
My hobby is to collect Breyer and other horse models. Maybe you too collect some item as a hobby, whether it is horse models or something else, and you have been doing it for a while. You have added onto your collection substantially over the years and now you are running out of room. What do you do? If you are like most collectors, you decide to sell some of your collection, just to update or refine it of course.
If you are new to selling online, you might have some questions. The first couple of questions you are probably asking are: "How do I get back the money I have invested?" and "How do I get the best price?". But the question you really should be asking is "With so many sellers out there, how do I stand out in the crowd?" The answer is by being the being the best, most trusted seller you can be.
Whether you having been selling on the internet for years or you are new to it, you should always be striving to build a online persona that your buyers will trust. To understand this, put yourself in the buyer's shoes for a moment. They want what you are selling, but they hestitate, why? Because they are afraid that they will not get what they paid for. Perhaps they have had a bad experience with receiving a product that didn't match the description. Or maybe they just don't think you will live up to your end of the bargain. Your goal is to put those fears to rest.
So first, before you even list your first model, you really need to ask yourself questions from the buyer’s point of view. You have been there in their shoes, building your collection, so you know the answers. Ask yourself, who do you want to buy from and why? What makes the difference to you? Would you buy from yourself? Do you willingly buy from someone with a bad reputation or do you prefer to buy from someone with a good reputation? Most often people will spend more money with a seller that has a good reputation. So you need to work on building a great reputation and trust with your buyers.
To understand the concept of a "reputation" let's compare it to an egg. An egg is made of a very delicate material, but when you push on the ends, it is very strong. However, if you put some pressure on the middle of the egg, it’s a little weaker. And if there is the slightest little chip in the surface anywhere, it will certainly weaken the entire shell and the egg can break. One bad report about you as a seller can be like a chip in the eggshell. If the chip is big enough, the shell will break and we all know how difficult it is to put back together a shattered eggshell. So don't let your reputation get shattered, protect it at all costs, even if it means making a little less money now. In the long run it will pay off.
So let's look at how to build your reputation. The first rule is to be honest. Be honest about what you are selling; tell the whole story about it, all the bumps, bruises, scrapes, scratches, the whole nine yards. People are more forgiving of faults when they know about them. If the faults are not mentioned they will be less forgiving because it will be an unpleasant surprise. You don’t want to come across as if you are hiding something.
People are also more willing to buy from someone they know, By building your reputation; people will get to know you. Remember, collectors talk, they tell each other about their experiences with another collector or seller. Even in the world of the internet, word of mouth is important and does travel.If there is a bad story, human nature is to tell everyone about that bad experience as soon as possible. Thus a customer’s bad experience with you can hurt you big time and last for quite a while. It is the chip in the eggshell that will be very difficult for you to repair. A good experience will not go unnoticed, but be patient, as it does take some time to get that word out and for people to pay attention.
With each sale and interaction with your buyer ask yourself these questions:
Do I respond to questions with a pleasant tone?
Do I ship quickly and when promised?
Do I do a follow up email/letter with the buyer?
Make a list of the best experiences you have had as a buyer, things the seller did to make you feel special. Then ask yourself, what else can I add to that experience for my customers to make it even better? And, very important here, Can I do this consistently with everyone I sell to?
Set your core belief of who you want to BE as a seller and fix the chips before you start. It takes time to build a strong foundation, however without that foundation; your chances of making a profitable sale are very slim.
As you can see I strongly believe that your reputation is your single most important assets when selling online.However if you have other questions about collecting and selling Breyer Horse Models, please let me know by visiting my survey.
Bonnie Stasser is a life long collector of Breyer Models, and successfully buys and sells them online. Have some questions? visit our survey at http://tinyurl.com/4uly79 . Also visit our site http://www.morethanequine.com.
Article Source: http://www.earticlesonline.com/Article/Why-Your-Reputation-is-Your-Most-Important-Asset-When-Selling-Online/344918
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![]() Damaged Box Item on Sale Breyer Deluxe Stable Set for Classics and Pony Gals $34.99 Time Remaining: 29d 17h 32m Buy It Now for only: $34.99 |
A great place to shop for Breyer Horses For Sale products is Amazon.
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Weatherbeeta® Taka Freestyle Blanket - Blue and White
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DescriptionThis TraditionalTM Series blanket looks just like the real thing! Using the actual blanket material found in a Weatherbeeta® blanket, this cold weather blanket comes with two chest straps, two belly surcingles, a tail flap, a freedom gusset and the authentic Weatherbeeta® logo on the left shoulder... Features
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Fully adjustable, standard snaffle bridle for your Traditional size Breyer horse.
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DescriptionFully adjustable, standard snaffle bridle for your Traditional size Breyer horse. Features
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Breyer Cross-Country Jump
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DescriptionA natural, stained-wood jump with authentic details built just like the jumps found on the world's toughest cross-country courses! Ideal for adults and children whether for play or performance showing! Brush not included. Features
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ESPRIT Collector's Pin - Cloisonne Horse
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DescriptionEsprit Cloisonne portrait collector's pin. Fun to wear, collect, trade and give! Features
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2010 WEG Lapel Pin - w/ Esprit
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DescriptionCelebrate the 2010 World Equestrian Games quietly with this lapel pin featuring a head shot of the official model horse Esprit. Approx. 1.25" x 1.5" Great for Gift bags or baskets, Honorable Mention Award, or conversation starter... Features
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Melissa & Doug Pasture Pals
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DescriptionThe Pasture Pals feature 12 differently-textured horses and comes with an identification key. They store neatly in a wooden stable storage box.Includes one each of Standardbred, Hackney Horse, Lusitano, Appaloosa, Quarter Horse, Arabian, Clydesdale, Mustang, Thoroughbred, Saddlebred, Pinto and Shire... Features
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Melissa & Doug Horse Stable Stamp Set
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DescriptionMix and match these detailed, wooden stamps to create hundreds of horse scenes, customize your own cards and more. Set includes ten wooden stamps, an ink pad and five colored pencils. Everything stores conveniently inside a compartmentalized wooden box... Features
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Breyer Traditional Series GG Valentine and Heartbreaker
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DescriptionLegendary Hunter Mare GG Valentine, trained by Susie Schoelkopf and ridden by Jennifer Alfano, won it all - Devon, The National, Washington and Harrisburg, as well as claiming the USEF First Year Green Hunter National Championship and more... Features
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For Horse-Crazy Girls Only: Everything You Want to Know About Horses
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DescriptionBeing horse-crazy isn't just a phase, horse-crazy is for life! This 160-page hardcover book contains everything a girl needs to know about a girls' best friend. With more than 130 illustrations and diagrams, For Horse-Crazy Girls Only is crammed full of fun facts, must-know info and pretty much everything you need to know about horses! |
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Samirah's Ride: The Story of an Arabian Filly (Breyer Horse Collection (Hardback))
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DescriptionSamirah is an eight-year-old Arabian mare, who has been carefully raised and trained by her girl, Jasper, to be the ultimate family ranch horse. Sami has long sensed that Jasper is itching for freedom, and wants to be a real cowgirl... |
Check out these fine shops that offer Breyer Horses For Sale products:
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Hush, Little Horsie (Hardcover) $12.28 Hush, little horsie,Asleep on the moor.Your mama is close—That’s what mamas are for.Mama horses around the world promise to watch over their little ones as the foals frolic and play and eventu... |
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Breyer ASPCA Breyer Benefit Model $39.7 This happy trio of four-legged friends embodies the mission of the American Society for the Prevention of Cruelty to Animals (ASPCA): to protect animals from suffering and harm. Their mission is to speak up for their real-life counterparts, who have no voice and rely on ASPCA, and animal lovers everywhere, for help. By bringing these three buddies home, you can help ASPCA find dogs, cats and horses their forever homes, too. Breyer will donate $2.50 from each sale of this product to benefit programs within the ASPCA. Type: Action Figures Theme: Animals Gender: Unisex |
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Breyer Learn To Draw Horses $16.99 If you can imagine it, you can draw it with Breyer?s Learn To Draw Horses kit. The kit contains an 8? by 11? 32 page color glossy instructional booklet that demonstrates how to use a stencil, drawing with shapes, how to trace, drawing on a grid and drawing from life. Contains: ten colored pencils, four graphite pencils, one pencil sharpener, one eraser, ten pieces of tracing paper, ten pieces of drawing paper, one grid, one sheet of stencils, and one fully decorated Breyer Paddock Pal (1:24 scale) to draw from life. Format: Arts & Crafts Supplies |
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Breyer Farrier With Blacksmith Tools $12.95 Breyer's Farrier is officially recognized by the American Farrier's Assn. Breyer's fully articulated farrier is equipped to shoe all of your Breyer horses. Includes anvil, hammer, file, nippers and set of horseshoes. Model Number 530 |
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Breyer Veterinarian Lauren $12.95 This fully-articulated equine veterinarian is ready to treat all your Breyer horses! Armed with Pfizer Animal Health's Strongid C, her stethoscope and medical bag, shell keep all your Breyer horses healthy. Hay bale not included. Model Number 522 |
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Breyer Farrier Jake with Blacksmith Tools - 8 Inch $12.9 Breyer's farrier is officially recognized by the American Farrier's Assn. Breyer's fully articulated farrier is equipped to shoe all of your Breyer horses. Includes anvil, hammer, file, nippers and set of horseshoes. Type: Action Figures Theme: Animals Gender: Unisex |
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Breyer Veterinarian Lauren with Vet Kit - 8 Inch $14.34 This fully-articulated equine veterinarian is ready to treat all your Breyer horses! Armed with Pfizer Animal Health's Strongid C, her stethoscope and medical bag, she'll keep all your Breyer horses healthy. Hay bale not included. Type: Action Figures Theme: Animals Gender: Unisex |
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Breyer Horse Mystical Unicorn $23.15 Legend has it that the home of the unicorn is at the edge of the world, where for thousands of years such mystical one-horned horses have captured mankind's imagination, but eluded capture themselves. Noble, brave, gentle and strong, the untamable unicorn could be captured only by the one thing more beautiful than their self: the pure love of a girl. It was believed that, upon seeing a fair maiden, and otherwise shy unicorn would fall so deeply under her beguiling spell that it would lay down beside her to sleep with its horned head resting in her lap. Where a group of horses is called a herd, a group of unicorns is known as a blessing. Breyer's latest unicorn features delicate grey-lavender shading and is a perfect gift for the young girl in us all.Model #1413 |
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Breyer Pick Up and Gooseneck Trailer $26.99 Breyer(R) Stablemates Pick Up and Gooseneck Trailer Load up the horses and hit the road with this slant-load gooseneck horse trailer that features hinged roof panels for easy access to a three-stall interior and storage area. Towing it is easy with a deluxe pick-up truck that features doors that open and close, a drop-down tailgate, and wheels that roll. Part of the Breyer Stablemates collection. Measurements: Overall- 13" L x 4.25" H x 3.25" W Truck- 7" L x 2 1/2" H x 2 1/2" W Trailer- 8" L x 4.25" H x 3.25" W |
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Breyer Wood Stable $39.05 Authentic wood two stall stable fits both Traditional and Classics Series horses. Features swinging barn doors, chain stall guards and two feed bins to fit two horses. Assembly required. Type: Figurines & Statues Theme: Animals Gender: Unisex Age: Child |
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Breyer Stablemates Single One horse - Style Varies $5.96 Attention to detail is Breyer's hallmark, and Stablemates are no exception to the rule. Highly coveted collectibles, these horses are great toys too! These gorgeous new models from equine sculptor Jane Lunger have incredible sculptural detail and authentic breed traits for the most realistic look ever in these 1:32 scale model horses. Includes a two-sided trading card with each horse! There are 12 assorted styles. This listing is for one horse, we are sorry that no style choice is available at this time. Type: Action Figures Theme: Animals Gender: Unisex |
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Breyer Stablemates Red Stable Set with Two Horses $26.99 This bright red and white Stablemates barn is a must-have for Stablemate fans! Made of durable plastic, this three stall barn features a tack/storage area, four corral fences, jump, water trough, and three race barrels. Size: Large Type: Action Figures Color: Assorted Color Mapping: Assorted |
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Breyer Stablemates Riding Academy $24.99 Welcome to the Riding Academy, a new addition to the exciting world of Stablemates that fits right in with other fun horsy spots like the Tack Shop and Grooming Center and Cafe. Learning in the classroom is fun when it's all about horses. Type: Figurines & Statues Theme: Animals Gender: Unisex Age: Child |
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Breyer Model Horse 3-D Paint By Number Kit? $16.99 Bring model horses to vivid life with this 3-D paint-by-number kit. Included in this exciting project is a pre-marked and paint by number Breyer model, a variety of paints and brushes, and a full-color instruction book to make realistic horse colors. A perfect kit for any budding painter! Type: Science & Discovery Format: Interactive Toys Gender: Unisex |
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Breyer Clydesdale Mare And Foal $44.99 Known as "gentle giants" for their large size and easy-going temperaments, the Clydesdale is used for pulling, riding, and driving. While their coloring is typically bay or chestnut with flashy white feathering on their legs, some Clydesdales display white sabino markings or roan coloring. The height of an adult Clydesdale can range upwards from 16 hands to more than 18 hands high, and they can weigh over 1,600 pounds! These horses are even large at birth, with newborn foals weighings about 150 pounds and standing around 9 hands high (about 3' at the withers). This two-piece mare and foal set will let customers expand their own "herd" at a great value! Type: Action Figures Theme: Animals Gender: Unisex |
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Breyer Paint Your Own Horse $15.95 All this kit needs is the touch of a young artist. Two Paddock Pal unpainted model horses, paints and brushes, and a detailed "how to" booklet will help you paint and color these horses to your heart's content. The photography in the booklet shows coat colors, eye and hoof detail, face and leg markings, and everything a beginning artist needs to know about horses, in an easy-to-follow format. Model Number 4114 |
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Breyer Classics 3 Horse Stable $24.37 Adorable, easy-to-assemble 3-stall barn is the perfect place for kids to stable their Classics horses. Features pink roof and windows and doors that swing open and closed. Includes blue-and-white plank jump. The essential accessory for the Classics line. (Horses and Classics Horse Cruiser not included). Type: Figurines & Statues Theme: Animals Gender: Unisex Age: Child |
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Breyer Misty and Stormy - Traditional Series $30.95 Misty and Stormy are together again along with the book that introduced them to the world. Since the publication of Misty of Chincoteague in 1947, Misty has become one of the most beloved equines in childrens literature. Marguerite Henrys novel weaves a true story with warmth and imagination. The result is an exciting tale about childrens love for horses and the real wild ponies that still roam Chincoteague Island off the Virginia coast. Scale 1:9. Ages 8+ Model Number 1157 |
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Breyer Teddy Roosevelt's Little Texas $34.99 Great war horses are measured not in hands but in heroism. Described as a "pony" by historians, the chestnut gelding named Little Texas by his rider, future US President Theodore Roosevelt, will always stand tall in national memory as the horse who bravely led the charge of the First US Volunteer Cavalry in one of the fiercest battles of the 1898 Spanish American War: the Battle of San Juan Hill. This true horse hero is a great item for history buffs! Type: Action Figures Theme: Animals Gender: Unisex |
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Breyer Sapphire Show Jumping Superstar $39.01 Sapphire, the Belgian Warmblood owned by two-time Olympic Gold medalist McLain Ward and Blue Chip Bloodstock, is sure to go down in show jumping history books as one of the greatest grand prix horses ever. Her chestnut coat shines like a jewel, and her arrow-shaped blaze points upwards, the same direction Sapphire and McLain's brilliant career has taken since their U.S. team Gold at the 2004 Athens Olympic Games. In 2009, the pair collected 23 U.S. Equestrian Federation wins (including an unprecedented five Grand Prix victories in 21 days), and earnings of more than one million dollars. Sapphire also scored a double clear in the Grand Prix of Aachen (Germany), one of the most prestigious classes in the world, and prevailed in a thrilling jump-off against 2008 individual Olympic Gold medalist, Eric Lamaze, in the CN $1 Million Grand Prix at the Spruce Meadows Masters in Calgary (Alberta, Canada). Type: Figurines & Statues Theme: Animals Gender: Unisex Age: Child |
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To the Horses $37.99 To the Horses |
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Breyer My Dream Horse Customizing Kit $16.99 Paints, brushes and a detailed how-to booklet can help you paint these two Paddock Pals model horses to look like your favorite horse. All that's needed is the touch of a young artist! Photography in booklet shows coat colors, eye and hoof details, face and leg markings and more. Type: Science & Discovery Format: Interactive Toys Gender: Unisex |
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Breyer Horse Lets Go Riding - English Set $41.95 Everything she needs for a day of trail riding. Dressed in the latest casual riding attire, our rider is all set to hop on her beautiful chestnut Morgan mare for a fun ride. Morgan horses are the all-around versatile family horse, equally at home on the trails as in the show ring. This set comes with everything pictured as well as a colorful double-sided poster of the model horse hobby. This is the perfect gift for the beginning model horse shower who loves English riding. Includes: 1:9 scale Morgan model horse, English saddle set with bridle, 8" articulated rider doll and poster.Model #1409 |
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Horses` Night Out (Paperback) $6.92 Three fillies and one colt make for a dynamic foursome, until the odd man out finds that he isn’t as brave as he thought he’d be when the Wind Dancers take to the night for their first after-dark adventure. Readers can really let their imaginations fly with this magical new series based on Breyer`s beautifully-colored model horses, The Wind Dancers, four tiny horses with childlike personalities girls will readily identify with. Sure to begin an enduring love of horses. |
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Breyer Wood Saddle Stand $7.59 Made of natural wood, Breyer's saddle stand is the traditional place to store and clean your saddle. For Traditional-Sized Tack. Other items pictured are sold separately. Type: Action Figures Theme: Animals Gender: Unisex |
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Breyer Wood Corral $12.95 This natural wood corral is a necessity at any barn. Perfect for set up with the Pine Horse Barn. It comes in eleven sections, for a total length of eight feet! You'll have enough for a turn out paddock and a show ring! Age: 4,5,6,7,8,9 Manufacturer: Breyer Model Number 7500 |
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Breyer Deluxe Animal Hospital $39.99 When animals need care, take them to the Breyer?s Stablemates Deluxe Animal Hospital. This state-of-the-art healing center includes everything a veterinarian needs to keep animals, large and small, healthy and happy. Type: Figurines & Statues Theme: Animals Gender: Unisex Age: Child |
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damaged box item on sale breyer deluxe stable set for classics and pony gals
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